Refund policy

Standard Returns & Refunds Policy

Custom and Personalized Items: Due to the bespoke nature of personalized birth-stat plushies, custom name apparel, and embroidered keepsakes, all sales are final on customized goods unless the item arrives damaged or there is a stitching/spelling error made directly on our end.
Design Proof Approval: Because we email a digital design proof for your approval before stitching, please review all spellings, dates, and details carefully. Pomki Embroidery is not responsible for errors approved by the customer on the final digital proof.
Faulty or Damaged Goods: If your item arrives damaged, defective, or with an incorrect detail that does not match your approved proof, you must contact us within 7 days of delivery with clear photos of the issue.
Resolution for Errors: Eligible faulty or incorrect items may be replaced or refunded at the discretion of Pomki Embroidery after the original item is returned or inspected via photo evidence.
Non-Custom Items (e.g., standard tea towels): Unused and unwashed non-custom items may be returned within 14 days of delivery for a store credit or refund, provided they are in their original condition. Return shipping costs are the responsibility of the customer.