Frequently asked Questions (Q&A)

You can select your base product colours (such as our baby onesie options in pink, blue, white, or heather grey) directly on the product page. There is a text box provided to enter your personalisation details, and a drop-down menu to select your preferred thread colours before adding the item to your cart.

Yes, absolutely! To ensure your order is absolutely perfect and completely free of typos, we email a digital layout proof to you before production begins. We will wait for your email approval on the layout before we turn on our embroidery machines.

You can make changes to text, spelling, or colors anytime before you officially approve your digital layout proof. Once you give us the green light on the proof, the design is locked in as we begin stitching your item immediately.

Our 15% bundle discount is completely automatic! Simply add any of our custom embroidered baby onesies to your cart along with a matching embroidered bib, a custom teddy bear, or both. The 15% discount will be applied to those items automatically at checkout—no coupon code required.

We are proudly a home-based crafting business operating out of Rakaia, Canterbury. At this stage, we operate as an online-only shop and do not offer local pickups. All orders are carefully packaged and dispatched via courier right to your door.

Because every item is meticulously embroidered in-house to order, our standard turnaround time is typically 5 to 7 business days from the moment you approve your digital layout proof. During peak seasonal times (like the Christmas rush), processing may take slightly longer.

Currently, we ship nationwide across New Zealand. For shipping options, standard timeframes, and delivery rates to your specific region, please review the calculated rates displayed at checkout.

To keep your high-density embroidery threads vibrant and crisp, we recommend washing garments inside out on a cold, gentle machine cycle. Tumble dry on low or hang dry in the shade. If ironing is needed, always iron on the reverse side and avoid placing a hot iron directly onto the embroidery threads.